Restaurants need constant feedback from their guests in order to pro-actively understand and meet their guests expectations…
Surveys & feedback are a necessity… however: we need to take a few things into consideration:
- Printing feedback forms is expensive… and they constantly need updating;
- Understanding guests’ handwriting can sometimes be difficult;
- The results of feedback forms has to be entered manually onto your database – this takes time and manpower – it has a labour cost implication and is furthermore subject to error in data input;
The process needs to be rationalized and automated. You need to know that a guest was not happy as quickly as possible… The moment your guest has left the premises, how many people can your guest tell about his/her bad experience… this is the snowball effect that affects so many restaurants…
eSurvey Manager is a new revolutionary system that enables you to take your guests feedback into a different level… mixing technology with novelty in approach… quirky, simple to use, pro-active and timely.
- Real time information
- More accurate information
- Opportunity to get more guests opting-in for Marketing
- Immediate database update… no re-keying!
- Trends can be ascertained in a more timely fashion
- Enables you to retrain your staff as required
